Terms and Conditions

1MAKING A BOOKING (EXCLUDING PARTIES AND PRIVATE HIRE BOOKINGS)
2MAKING A PRIVATE HIRE OR PARTY BOOKING
3PAYING FOR A BOOKING (EXCLUDING PARTIES AND PRIVATE HIRES)
4PAYING FOR YOUR PARTY OR PRIVATE HIRE BOOKING
5ARRIVING LATE OR LEAVING EARLY
6IF WE CANCEL A BOOKING
7IF YOU CANCEL A BOOKING (EXCLUDING PARTY BOOKINGS AND PRIVATE ROOM HIRES)
8IF WE CANCEL A PARTY BOOKING OR PRIVATE HIRE
9IF YOU CANCEL A PARTY BOOKING OR PRIVATE HIRE
10OUR USE OF THE INFORMATION YOU GIVE US WHEN YOU BOOK
11CONDITIONS OF ENTRY TO THE BELONG ARENA
12CHILDREN AND PARENTAL CONSENT
13FOOD AND DRINK
14BELONG’S RIGHTS
15MISCELLANEOUS
16FOR CHILDREN’S PARTIES
17INFORMATION ABOUT US AND HOW TO CONTACT US
18RETURNS AND EXCHANGE POLICY - RETAIL PRODUCTS
19DAMAGED OR DEFECTED PRODUCTS - RETAIL PRODUCTS
1. MAKING A BOOKING (EXCLUDING PARTIES AND PRIVATE HIRE BOOKINGS)

These terms and conditions govern the online booking of stations, couch play and tables in Belong Arenas (each, a “Booking”) operated by Belong Gaming, LLC (”Belong”). By making a Booking, you unconditionally consent and agree that your use of the online booking system, the Booking you make and your use of the station at the Belong Arena is governed by these terms and conditions.Your use of the Booking system is subject to the Belong Arena terms and conditions, located at us.belong.gg/terms-and-conditions and incorporated herein by this reference.

If you are making a Booking, you must have a Belong Account in order to complete your Booking. You can create a Belong account at https://us.belong.gg/signup. You must be 13 or older to make a Booking. If you are under 18, you confirm that you have your parent’s consent to make a Booking.

Before making a Booking, you must specify:

  • which Belong Arena you wish to go to;
  • the date on which you wish to make a Booking;
  • How many players are in your party (a maximum of 6 players can be included in a single Booking); and
  • How long you want the Booking to last (between 1 and 8 hours, in 1 hour increments).

Once you have provided this information, you will be shown which time slots are available for you to book, based on the information you have provided, and the cost of each of the slots. The price will vary depending on the time and location of the Booking.

When you select which time slot you wish to book, you will have fifteen minutes within which to complete the Booking, including making payment, or you will lose the reservation and we reserve the right to make the slots you have selected available for another customer to book.

You will then be asked to confirm the contact details of the person making the Booking and the names and ages of the players who will be using the stations that are being booked (which need not be the same as the person making the Booking). Age details are required as we may restrict access to the Arena, to certain games based on the players’ ages, and/or may require parental consent for the players to be allowed to play certain age-restricted games. For clarify, Players under the age of 12 must have a parent of guardian a with them the entire time they are in the Arena and may not be left unattended. Failure to comply with that rule may result in a loss of a Booking.


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2. MAKING A PRIVATE HIRE OR PARTY BOOKING

These terms and conditions apply to a private hire or party booking at a Belong Arena (a “Private Booking”. Private Bookings are made by contacting your local arena. By making a Private Booking, you unconditionally consent and agree that your Private Booking and your use of the Belong Arena in relation to your Private Booking, is governed by these terms and conditions.

To make a Private Booking, you must have a Belong Account and be over the age of 18.

To make a Private Booking, you must select:

  • which Belong Arena you wish to go to;
  • the date and time on which you wish to make a Private Booking – we may specify how far in advance we require you to make Private Bookings, and restrict you from making Private Bookings on shorter notice;
  • which party package you require (if booking a party); and
  • how many guests are in your Private Booking (a minimum of 6 guests are required for a private booking).

Our charges for Belong Arena hire cover the items included in the package you select for your Private Booking, as set out on our Belong.gg website.

When you select which time slot you wish to book, you will have fifteen minutes within which to complete the Private Booking, including making payment, or you will lose the reservation and we reserve the right to make the slot you have selected available for another customer to book.

You will then be asked to confirm the contact details of the person making the Private Booking and the age range and number of the players who will be using the stations that are being booked (which need not be the same as the person making the Private Booking). Age details are required as we may restrict access to certain games based on players’ ages, and/or may require parental consent for players to be allowed to play certain age-restricted games. For clarity, children under the age of 12 are not permitted in the Arena without a parent or guardian at all times.

Your Booking includes exclusive access to 6 or 12 gaming stations dependent on your package. You cannot have more playing guests than the number of stations booked.

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3. PAYING FOR A BOOKING (EXCLUDING PARTIES AND PRIVATE HIRES)

Full payment at the time of your reservation is required in order to complete your Booking.

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4. PAYING FOR YOUR PARTY OR PRIVATE HIRE BOOKING

The price of your Private Booking is dependent upon the party package you select, and is as specified at the arena.

A 25% deposit of the Private Booking price must be paid at the point of your Booking. The remainder of the booking fee is payable at the time you arrive at the arena.

Once you have completed, and paid for, your Private Booking, we will send you an email confirmation setting out the details of your Private Booking.

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5. ARRIVING LATE OR LEAVING EARLY

You must arrive at the Belong Arena within the first 15 minutes of your assigned Booking if you have booked a 1 hour or 2 hour slot, or within the first hour if your Booking is for between 3 and 8 hours. If you arrive outside of this time period, we reserve the right to cancel your Booking and make the stations available to other users. You will not be entitled to a refund should this occur. If you arrive late, still wish to use the stations and the stations are still available, you will have to make another Booking and pay the relevant fees for the additional Booking.

If you inform us that you wish to stop using the stations before your Booking has expired, or if we have reasonable cause to believe that you have stopped using the stations and do not intend to return, we reserve the right to make the stations available for other users to book. Should this occur you will not be able to return to re-use the stations without making a new Booking and paying an additional fee. You will not be entitled to a refund for any outstanding time left in your Booking when you stop using the station(s) prior to the expiration of your Booking.

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6. IF WE CANCEL A BOOKING

We may cancel your Booking for reasonable cause. If we cancel your Booking, we will give you as much prior notice as we are able to, and will offer you alternative times or a refund via the method that you paid. Reasonable cause would include (but shall not be limited to) cancellation due to circumstances beyond our reasonable control, staff illness, technological issues, publisher activity.

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7. IF YOU CANCEL A BOOKING (EXCLUDING PARTY BOOKINGS AND PRIVATE ROOM HIRES)

We are aware that your plans can change from time to time. Cancellations must be made at the arena or via your profile, under Manager Bookings. We will try where possible to help reschedule as needed but if you do cancel your Booking the following refund policy shall apply:

If you cancel 24 hours or more before the date of your Booking, then we will refund 100% of the price you have paid;

If you cancel less than 24 hours prior to the start of your Booking, then you will not be entitled to any refund.

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8. IF WE CANCEL A PARTY BOOKING OR PRIVATE HIRE

We may cancel your Private Booking for reasonable cause. If we cancel your Private Booking, we will give you as much prior notice as we are able to, and will offer you alternative times or a 100% refund via the method that you paid. Reasonable cause would include (but not be limited to) cancellation due to circumstances beyond our reasonable control, staff illness, technological issues, publisher activity.

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9. IF YOU CANCEL A PARTY BOOKING OR PRIVATE HIRE

We are aware that your plans can change from time to time. Cancellations must be made in person or by e-mail to the Arena you have booked. We will try where possible to help reschedule as needed but if you do cancel your Private Booking:

14 calendar days or more before the date of your Private Booking, then we will refund 100% of the deposit you have paid; or

7 calendar days or more before the date of your Private Booking then we will refund 50% of the deposit you have paid; or

Less than 72 hours prior to the start of your Private Booking, then you will not be entitled to any refund of your deposit.

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10. OUR USE OF THE INFORMATION YOU GIVE US WHEN YOU BOOK

The information you give to us when you make a Booking will be stored, collected and used in accordance with the Belong Privacy Policy, located at us.belong.gg/privacy-policy and incorporated herein by this reference.

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11. CONDITIONS OF ENTRY TO THE BELONG ARENA

You must have a Belong Account to use the Belong Arena and confirm your details are up to date before signing in to use the Belong Arena. Your failure to comply with the rules set forth herein or the instructions of a Belong staff member may result in the cancellation of your Booking or removal from the Arena.

You must be checked into the Belong Arena by a member of the Belong staff. You are allowed to leave the Belong Arena and return but must follow the check out and check in process.

You will only be allowed to access age appropriate content in the Belong Arena (unless your parent or guardian has agreed an age appropriate waiver in a form determined by Belong in its sole discretion).

By entering the Arena, you unconditionally consent and agree to the following:

  • You will not play age restricted content that is inappropriate to your age without having a parent executed an age appropriate waiver provided by Belong staff;
  • You will not show age restricted content to other users which is inappropriate to their age;
  • You will not access any control settings on the Gaming Equipment without the express consent of Arena Management, including but not limited to technical settings, internet access and upload/download of data and files;
  • You will report any improper use or damage to Belong property, whether deliberate or accidental, immediately to a Belong member of staff;
  • Prior to using a gaming station, inform us of any medical conditions or allergies including but not limited to light sensitive epilepsy.
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13. FOOD AND DRINK

You are not permitted to bring food and drink into the Belong Arena unless agreed with Belong staff.

Belong do not provide hot food within the Belong Arena, but can assist in identifying food delivery options through Belong’s selected partners. Food ordered with and delivered by such partners may be consumed within designated areas of the Belong Arena.

Cold snacks purchased from Belong or hot food brought or ordered in may only be consumed in designated areas.

Please ensure that any food debris which falls on the floor is picked/wiped up as soon as possible and report any spillages immediately to a member of Belong staff.

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14. BELONG’S RIGHTS

Belong may refuse access and provide a full or pro-rata partial refund if you do not comply with these Terms of and Conditions, the instructions of a Belong staff member or where after reasonable warning your behavior represents a danger to customers, staff or equipment. Refunds are not guaranteed.

Belong may restrict the availability of certain age related content where it is not practical to avoid exposure to other arena users or retail customers.

Belong reserves the right to require you to stop playing any content that you access from your own Steam, Xbox Live or PSN account within the Belong Arena if we believe it to be inappropriate to your age, but accepts no responsibility for the availability of such content.

The different types of usage of the Belong Arena are as follows: Publisher activity/Sponsor Events/Arena events; Esports events; Private Hire; Party; Desk play; Couch play; Tabletop play.

Belong reserves the right to withdraw or restrict the available types of usage within the Belong Arena at any time or close the Belong Arena without notice in its absolute discretion.

Belong reserves the rights to apply an admin charge for esports or other events to cover staffing cost, equipment upkeep and utilities. This charge will be displayed at the time of event at the entry to the Belong Arena. A hand stamp or wristband or lanyard is required for entry to such events.

Persons who cause any damage to Belong or third party property, Belong Arena elements and gaming equipment, whether deliberate or accidental, will be liable for the cost of repair or replacement of the items.

Belong reserves the right to eject any persons from the Belong Arena who: use explicit language; improperly use items and components in the Belong Arena; are aggressive or abusive in any way to other Belong Arena users or Belong staff.

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15. MISCELLANEOUS

Belong gives no guarantee that the Belong Arena booking system will be available at all times.

The Belong Arena booking system is provided for domestic and private use only. You agree not to use the booking system for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Belong Arena booking system, or belong.gg.

No one other than the person making the booking and Belong have any rights to enforce any term of these Terms and Conditions.

These Terms and Conditions are subject to and shall be interpreted under the laws of the United States, State of New York.

Belong reserves the right to amend these terms and conditions at any time by publishing the revised terms on our website. Any bookings made after the point at which the new terms and conditions are published will be bound by the revised terms and conditions.

Belong: Terms and Conditions for Online Belong Arena Hire Booking.

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16. FOR CHILDREN’S PARTIES

2 adults must accompany the party group and supervise the members of your party group at all times, to ensure that if one is required to facilitate a toilet run, there is always another adult present with the party group. Please note that not all Belong Arenas have toilet facilities on site and that our arenas are public places, and as such, we cannot monitor other arena visitors.

In the absence of parental consent provided via the form provided with your Booking: (i) children under 13 will only be permitted to play games with a ESRB rating of ‘Everyone’, (ii) if the children attending are over the age of 10 they will be permitted to play games with an ESRB rating of ‘Everyone’ and ‘Everyone 10+’ and (iii) children aged between 13 and 16 will only be permitted to play games with an ESRB rating of ‘Teen’, ‘Everyone’ and ‘Everyone 10+’.

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17. INFORMATION ABOUT US AND HOW TO CONTACT US

We are Belong Gaming, LLC., part of the Vindex LLC. Group.

You can contact us by writing to us at 535 Madison Avenue, New York, NY, 10022 or email us at customer-services@belong.gg

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18. RETURNS AND EXCHANGE POLICY - RETAIL PRODUCTS

You can return any product purchased in a Belong Gaming Arena to any Belong location within 30 days of purchase. You will need to present a valid receipt for the purchase for any return or exchange. Only items that have been purchased directly from a Belong Gaming Arena can be returned to a Belong location. Products purchased through other retailers must be returned in accordance with the respective returns and refunds policies of the applicable retailers.

Please note that all returns and exchanges are also subject to the following:

  • All products must be unopened and in their original packaging, with all the cords, adapters, accessories, and documentation that were included when you received the product. Returned items must be free of physical damage.
  • Apparel must not have been worn, laundered, printed on or altered in any way and the original labels must still be attached (any items that are damaged, unsanitary or scratched, may be refused a return or exchange).
  • No refunds or exchanges can be offered on downloadable content, console or pc subscriptions and/or digital games, food and beverage items and gift cards (including third-party cards).
  • If exchanging items and the value of the new item is less than that of the one you are returning, we will refund the difference.
  • If exchanging items and the value of the new item is greater than that of the one you are returning, additional payment will be required.
  • An exchange of merchandise is considered a final sale.
  • If returning a single item to us from an order placed under a bundled discount, this may be exchanged for an alternative product included in the same offer, otherwise you will lose that benefit if you do not return all items purchased.

Belong will refund you the amount spent on the returned item, including sales tax. Unless there has been an error that is Belong’s responsibility, the original shipping fees (if applicable) will not be refunded. Refunds are usually issued in the original payment type. If you paid more than $150 in cash or by a debit card without a major credit card logo, we will refund you by check within 14 business days. Any amounts deducted from a gift card will be credited to the gift card. If you no longer have the gift card used for the original purchase, we will issue you a replacement gift card.

We reserve the right to refuse any return and all Belong decisions consistent with this policy regarding whether to accept items for return and/or refund are final.

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19. DAMAGED OR DEFECTED PRODUCTS - RETAIL PRODUCTS

If the product that you purchased is defective or damaged, visit your local Belong arena within 30 days of purchase and we will replace it with a similar item or refund the product. After 30 days the terms and conditions of the manufacturer’s warranty will apply.

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